Frequently Asked Questions (FAQs)
Given below are some of the most frequently asked questions. If you have any query that is not listed here, please feel free to contact us at email@example.com.
Q: Where do you ship from?
A: We ship from our partnered factories and warehouses located in the US and China. As various factories specialize in various niches, please expect your orders to be shipped separately, if you have ordered different items.
Q: How long does it take for my items to arrive?
A: You can expect your order to arrive usually within 7 - 30 business days.
Q: When do I get my tracking number?
A: You will get the tracking number of your order within 2-5 business days.
Q: Do you ship outside the US?
Q: Do you really provide FREE Shipping?
A: Yes, we provide FREE Shipping all across the US on all items. No strings attached.
Q: Where are you located?
A: Our office is located in India, while our supply warehouses are located in the US. We also have collaborations with high quality vendors in China.
Q: Which currency will I be charged in?
A: We process all our orders in USD.
Q: Do I receive an Order Confirmation Number during checkout?
A: Yes, after placing your order, you will receive an Order Confirmation Number. Please contact us if you don’t receive it within 24 hours.
Q: Whom to contact in case I have a problem with my order?
A: Please write to us at firstname.lastname@example.org
Q: I don’t have a Paypal account. How do I buy?
A: PayPal is the most secure and trusted platform to make purchases online. However, if you don’t have a PayPal account, simply click on the Paypal Express Checkout button. It will redirect you to the official PayPal checkout page, where you can use either your debit or credit card to make the purchase securely. All the major credit cards are accepted such as Mastercard, Visa, Discover, Amex etc.
Q: Is my checkout safe and secure on this website?
A: We use PayPal as our preferred payment processing partner and hence even we don’t have access to your card details. You can be rest assured that your transactions on this site are 100% secure and safe.
Q: Are you going to sell my information if I provide my e-mail address on your site?
A: We use your e-mail address strictly for follow-ups, sending newsletters of our ongoing promotions and discount coupons. It will never be sold.
Q: Do I have to pay any custom fees?
A: Usually you don’t need to pay any customs. However, it depends on where you are located and if you have ordered more than one piece.